Helping customers succeed with integration of fingerprint technology – an interview with Charles Yang, Technical Service Manager of the Greater China Region

Charles Yang´s job is to advise Precise Biometrics’ Chinese customers on how to integrate the company’s fingerprint software to get world-class biometric performance. Customer support and effective knowledge transfer have become more crucial than ever for successful software integration.

“I work as a problem solver, helping and guiding our customers to a smooth and effective integration process. It’s an exciting time to be working with solutions in fingerprint technology,” says Charles Yang.

Since he joined Precise Biometrics in August, strengthening the company’s ability to offer customer-oriented support and service capability in China, he has been involved in many different projects. He has, for instance, been working as Precise Biometrics’ expert in integration projects together with sensor customers covering different sensor technologies for mobile OEMs. Charles advice, based on analyses and diagnostics, helps the company’s sensor customers to get the best possible biometric performance out of Precise Biometrics’ algorithm solutions.  

With several years of experience from leadership roles in software integration at Motorola and Thundersoft, Charles has a vast experience in working with field application projects for both mobile and embedded products.

“My background comes in very handy, since I work with customers in mobile devices as well as in embedded products,” says Charles Yang.

He joined Precise Biometrics for the challenge and opportunity to assume more responsibility.
“Most of the customers I worked with were in the fingerprint business already. They knew about and respected Precise Biometrics. I thought it would be exciting to assume more responsibility and work more closely with customers, as I am doing now.”

Working from Nanjing, west of Shanghai, Charles is optimally positioned to reach most of Precise Biometrics customers in China. His close customer and partner contacts enable him to gather insights about market development. For instance, he thinks that the trend of placing fingerprint sensors under the display on mobile devices will grow strongly.

“As the production prices come down, sales of these new mobile phones will take off.”

Charles also expects the global acceptance and use of fingerprint technology to open up new user areas for fingerprint technology in the coming years. This will boost the market for fingerprint sensors in embedded products, pointing to thousands of Chinese companies currently developing new intelligent IoT products using fingerprint recognition for user-friendly and secure authentication.

“The current boost in intelligent locks with fingerprint technology is an exciting example of this. The Chinese market is expected to grow rapidly in 2017. Over time. we will probably see a large international market for affordable locks with fingerprint technology.”